Terms of Use

1. Agreement to These Terms

These Terms of Use are a legal agreement between you and My Carnival Match LLC.

By using Carnival Transportation, you agree to these Terms. If you do not agree, do not use the platform.

We may update these Terms from time to time. If you keep using the platform after an update, that means you accept the new Terms.

2. Who We Are

Carnival Transportation is operated by My Carnival Match LLC.

The platform may provide software, listings, search tools, account tools, messaging tools, booking tools, marketing tools, support tools, and other digital services.

3. Marketplace Role

The platform may help riders, drivers, operators, vendors, or other users find and contact each other.

We are not a transportation company. We are not a taxi company. We are not a limo company. We are not a ride-share company. We are not a carrier. We are not a dispatch company.

We do not own, control, inspect, drive, operate, or manage the vehicles or services listed by independent users.

We are not the employer, agent, partner, or legal representative of any driver, operator, rider, vendor, or user.

4. Eligibility

You must be at least 25 years old to create an account or otherwise use the platform, as a rider, driver, operator, or any other user type.

By creating an account, you confirm that you meet this age requirement. We may ask you to confirm your age or identity at any time, and we may suspend or close an account if we cannot confirm it.

5. Accounts

You may need an account to use some features.

You agree to give true and current information. You must keep your login details safe.

You are responsible for activity on your account. Tell us right away if you think someone used your account without permission.

We may limit, suspend, or close accounts that break these Terms or create risk for the platform.

6. Platform Rules

You agree to use the platform in a lawful and respectful way.

You agree not to:

• Use the platform for fraud or illegal activity
• Post false, unsafe, or misleading information
• Harass, threaten, or harm another person
• Copy, scrape, or resell platform data without permission
• Try to hack, damage, or overload the platform
• Upload viruses, malware, or unsafe files
• Create fake accounts or fake reviews
• Break any law or third-party right

7. Drivers and Operators

Drivers and operators are independent businesses or independent persons.

They are not employees of My Carnival Match LLC or Carnival Transportation.

Each driver or operator is responsible for their own:

• Licenses and permits
• Insurance
• Vehicle safety
• Legal compliance
• Prices and fees
• Service terms
• Cancellation rules
• Refund rules
• Taxes
• Customer service

If you are a driver or operator, you must follow all laws in every place where you work.

7.1 Insurance Verification and Lapses

Drivers and operators must maintain valid insurance coverage that meets the requirements of every jurisdiction where they offer services, and must provide us with documentation showing that coverage is current when asked.

If your insurance coverage lapses, expires, or cannot be confirmed as current, you keep access to the platform's software and account tools, but you lose eligibility for platform-driven discovery, marketing placement, and referral traffic until your insurance is confirmed current again.

7.2 New York Drivers: TLC and DOT Requirements

If you provide or offer to provide transportation services in New York City or elsewhere in New York State, you must hold all licenses, permits, and vehicle registrations required by the New York City Taxi and Limousine Commission (TLC) and the applicable Department of Transportation (DOT).

By offering services in New York, you consent to providing us with the TLC and DOT documentation confirming your compliance, and to our right to review, verify, and periodically re-verify that documentation as a condition of using the platform in New York. We may suspend your eligibility for New York bookings, discovery, or referrals if this documentation is missing, expired, or cannot be verified.

8. Riders and Customers

Riders and customers are responsible for choosing the person or business they want to contact, book, or pay.

Before using any service, review the provider’s profile, prices, rules, terms, licenses, insurance, and reviews.

Any service issue between a rider and an independent provider is between those parties.

We do not guarantee the quality, safety, timing, price, or result of any service listed on the platform.

9. Payments

The platform charges different fees to different users. This section explains what we collect directly, and what is paid directly to a driver.

9.1 Driver Fees

• Drivers pay a recurring subscription fee for access to platform software tools, at the tier they choose (including a no-cost tier where offered).
• Drivers may pay a one-time fee to receive an identity-verified badge on their profile.

9.2 Rider Fees

• Riders may pay a one-time verification fee. Where stated at the time of payment, this fee is credited toward the rider's first booking as a coupon.
• Riders may be required to pay a lock-in deposit, plus payment processing fees, through the platform to reserve a booking.
• The remaining trip balance, and any other fare amount, is paid directly to the driver and is not processed by us.

Fee amounts, coupon terms, and deposit terms will be shown at the time of the transaction and may change. Except for the specific fees, deposits, and processing charges described above, we do not process rider fares or other service payments paid to independent providers. If a rider pays a driver, operator, vendor, or provider directly, that payment is between those parties.

We are not responsible for fare disputes, refunds, chargebacks, missed service, late service, poor service, or payment issues between users, except to the extent a dispute concerns a fee, deposit, or processing charge we collected directly.

10. Subscriptions

Some users may buy a paid plan for platform tools.

Subscription prices, billing dates, and plan features will be shown at checkout or inside your account.

You are responsible for canceling before your next billing date if you do not want to renew.

11. Cancellations and Refunds

Subscription cancellations and refunds are handled under My Carnival Match Cancellation and Refund Policy .

Refund eligibility for a rider verification fee, coupon credit, or lock-in deposit is governed by that same policy and by the specific listing's cancellation terms, where posted.

Since independent providers may collect their own fares directly, rider fare refunds for the trip balance are normally handled by the driver who collected that payment.

Platform subscription fees are not automatically refundable unless required by law or clearly stated in writing.

12. User Content

You may upload or submit content, such as names, photos, logos, listings, descriptions, messages, reviews, and documents.

You keep ownership of your content.

You give us permission to use your content to run, show, protect, improve, and promote the platform.

You must only upload content that you own or have permission to use.

13. Reviews

Reviews must be honest and based on a real experience.

You may not post fake, paid, abusive, hateful, threatening, or misleading reviews.

We may remove reviews that break these Terms or harm the platform.

14. Verification and Badges

The platform may show badges, status labels, document checks, or verification labels, including a paid identity-verified badge for drivers and a paid verification step for riders.

These labels can help users make better choices, but they are not a guarantee.

A badge does not mean a service is safe, legal, insured, available, or high quality.

15. Privacy

Our Privacy Policy explains how we collect, use, store, and share personal information.

By using the platform, you agree that we may handle your information as explained in our Privacy Policy.

16. Marketing Communications

By creating an account or otherwise interacting with the platform, for example viewing a driver profile, viewing an event or transportation listing, or starting a booking, you may receive follow-up emails inviting you to complete or continue that action.

You can opt out of these messages at any time using the unsubscribe link included in the email, or by contacting us at the support email below. Opting out of marketing messages does not opt you out of transactional messages related to your account, bookings, verification, or payments.

17. Security

We use reasonable steps to protect the platform and user data.

For actions that change account data, we may use login checks, access controls, CSRF protection, rate limits, audit logs, and other safeguards.

No system is perfect. You must keep your login details safe.

18. Third-Party Services

The platform may connect to third-party tools, such as payment tools, identity tools, email tools, cloud storage, analytics tools, map tools, or marketing tools.

Those services may have their own terms and privacy policies.

We are not responsible for third-party services.

19. No Legal, Tax, or Insurance Advice

We do not give legal, tax, insurance, or compliance advice.

Drivers, operators, vendors, and businesses should speak with their own attorney, accountant, insurance broker, or local regulator.

20. Platform Availability

We try to keep the platform working well.

We do not promise that the platform will always be available, fast, secure, or error-free.

We may update, pause, limit, or remove features at any time.

21. Disclaimer

The platform is provided “as is” and “as available.”

To the fullest extent allowed by law, we do not make warranties about the platform or any independent service listed on it.

22. Limit of Liability

To the fullest extent allowed by law, My Carnival Match LLC is not responsible for:

• Lost profits or lost data
• Missed rides or missed services
• Late service or no-shows
• Bad service or unsafe service
• Payment disputes between users
• Refund disputes between users
• Personal injury or property damage
• Driver, operator, vendor, rider, or user conduct
• Events outside our control

Our total liability will not be more than the amount you paid us in the last three months, or $100, whichever is greater.

23. Indemnity

You agree to protect My Carnival Match LLC from claims, costs, damages, and legal fees caused by:

• Your use of the platform
• Your content
• Your services
• Your payments or disputes
• Your violation of these Terms
• Your violation of any law
• Your dispute with another user

24. Intellectual Property

Aside from content you submit under Section 12 (User Content), the Carnival Transportation name, logo, website, software, and design are the property of My Carnival Match LLC.

You may not copy, reproduce, modify, or use them without our written permission.

25. Copyright Complaints

If you believe content on the platform infringes your copyright, send a written notice to our copyright agent at the contact address below, including the information required under 17 U.S.C. § 512(c)(3).

We may remove or disable access to reported content, and we may suspend or close the accounts of users found to have repeatedly infringed copyright.

26. Account Suspension

We may suspend, limit, or close your account if you break these Terms, break the law, create risk, misuse the platform, fail to pay, or harm other users.

27. Dispute Resolution; Binding Arbitration; Class Action Waiver

Except for claims that qualify for small claims court, or claims involving intellectual property, you and My Carnival Match LLC agree to resolve any dispute arising from these Terms or the platform through binding, individual arbitration rather than in court.

You and My Carnival Match LLC each waive any right to a jury trial and to participate in a class, collective, or representative action against the other.

Arbitration will be administered by AAA Consumer Arbitration Rulesunder its consumer arbitration rules, and will take place in United States, New York, unless the parties agree to another location. This section does not apply where prohibited by law.

28. Governing Law

These Terms are governed by the laws of the State of New York, unless the law requires another rule.

Any court claim not subject to Section 27 must be filed in [Insert county], New York, unless the law requires another location.

29. Severability; Entire Agreement

If any part of these Terms is found unenforceable, the rest of these Terms remains in effect.

These Terms, together with our Privacy Policy and any other policy we link to, are the entire agreement between you and us about the platform, and replace any earlier agreement on the same subject.

30. Changes to These Terms

We may update these Terms.

If we make major changes, we may give notice by email, website notice, dashboard notice, or another reasonable method.

Your continued use of the platform means you accept the updated Terms.

31. Contact Us

Questions about these Terms can be sent to the contact below.