1. Overview
Carnival Transportation is operated by My Carnival Match LLC. We operate a software platform that helps travelers connect with independent local transportation operators, drivers, and tour providers.
When this Policy says "we," "us," or "our," it means My Carnival Match LLC. When this Policy says "platform," it means Carnival Transportation, including carnivaltransportation.app, drivers.carnivaltransportation.app, riders.carnivaltransportation.app, and related services.
Carnival Transportation is a software platform. We are not a transportation company, and we do not employ drivers or operators.
2. Our Role
We provide software tools that help users create accounts, view listings, send booking requests, manage provider profiles, and use platform features.
Drivers, operators, and tour providers are independent businesses or independent persons. They are responsible for their own licenses, insurance, permits, prices, service terms, and legal duties.
3. Information We Collect
We collect information needed to run the platform, protect users, manage accounts, support booking requests, and meet legal or business requirements.
Account information
When you create an account or sign in, we may collect:
- Name
- Email address
- Profile photo
- Account role
- Login activity
- Account status
We do not receive or store your third-party login password.
Driver and operator information
If you register as a driver, operator, or provider, we may collect:
- Business name
- Contact name
- Email address
- Phone number
- WhatsApp number
- Country or service area
- Booking page URL
- Service descriptions
- Prices
- Vehicle details
- Uploaded photos
- Account plan
- Subscription status
Compliance information
Drivers and operators may be asked to provide documents such as:
- Driver's license
- Government ID
- Selfie or identity check result
- Vehicle insurance
- Operating license or permit
- Other documents needed for platform review
Some identity checks may be handled by a secure third-party verification provider. We may receive the result of the check, such as approved, pending, or failed. Sensitive identity documents are not publicly displayed.
Rider information
If you use the platform as a rider, we may collect:
- Name
- Email address
- Phone number
- Booking details
- Travel dates
- Party size
- Pickup and drop-off information
- Messages sent through the platform
- Booking history
Location information
If an operator starts an active trip through the platform, we may collect real-time location data for that trip. Location sharing starts only when the operator starts the trip. It ends when the trip ends, the operator stops sharing, or the session expires.
Technical information
When you use the platform, we may collect standard technical data, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Buttons clicked
- Date and time of visits
- Referring page
- Error logs
- Security logs
4. How We Use Information
We use personal information to:
- Create and manage accounts
- Show driver and operator listings
- Support booking requests
- Connect riders with operators
- Review operator documents
- Verify account status
- Process subscriptions
- Send account notices
- Send booking updates
- Provide customer support
- Improve platform features
- Detect fraud or abuse
- Protect platform security
- Enforce our terms
- Meet legal, tax, and compliance duties
5. Emails and Messages
We may send emails or platform messages for:
- Account updates
- Booking requests
- Booking status changes
- Payment or subscription updates
- Security notices
- Compliance review updates
- Support replies
- Product updates
- Marketing, where allowed by law
You can unsubscribe from marketing emails. You may still receive important service, account, billing, legal, or security messages.
6. Payments and Subscriptions
If you buy a paid plan, payment information is processed by a secure third-party payment provider.
We do not store full card numbers on our servers.
We may store payment-related records such as:
- Subscription plan
- Billing status
- Payment status
- Customer ID
- Invoice details
- Transaction history
8. Cookies and Tracking
We use cookies and similar technologies to run, protect, measure, and improve the platform.
Essential cookies
Essential cookies are needed for the platform to work. They help with login sessions, account security, form protection, user preferences, and platform performance.
Analytics cookies
Analytics cookies help us understand how people use the platform. They help us improve page speed, user flow, feature usage, error tracking, and site performance.
Advertising and measurement cookies
We may use advertising or measurement cookies on public pages. These help us understand whether our ads and campaigns are working. They may also help advertising platforms show more relevant ads.
Travel affiliate tools
On some public travel pages, we may use Travelpayouts tools to turn eligible travel links into partner links or show travel offers. If you follow one of these links and make a purchase, Carnival Transportation may earn a commission at no extra cost to you.
These tools may use cookies or similar identifiers to attribute clicks and bookings. We load them only after advertising consent on eligible pages. You can change your cookie choices at any time through Cookie Settings.
How to control cookies
You can control cookies through your browser settings. You can usually block cookies, delete cookies, limit tracking, use private browsing, or change ad settings through ad platforms.
Blocking essential cookies may stop parts of the platform from working.
9. Data Security
We use reasonable safeguards to protect personal information.
These may include:
- Access controls
- Login protections
- Private file storage
- Encryption where appropriate
- CSRF protection for actions that change data
- Security logging
- Rate limits
- Limited staff access
- Review of sensitive documents only by authorized staff
No system is perfect. You are responsible for keeping your account login safe. Tell us right away if you believe your account was accessed without permission.
10. Document Storage
Compliance documents uploaded by operators are stored in private, non-public storage. These documents are not publicly visible.
Only authorized platform staff may access them for review, compliance, fraud prevention, support, or legal reasons.
We may keep compliance documents after an account closes if needed for legal, tax, safety, fraud prevention, or platform protection reasons.
11. Data Retention
We keep personal information only as long as needed for the reasons described in this Policy.
Typical retention periods include:
- Account information: while the account is active, plus up to 12 months
- Booking records: up to 36 months from the booking date
- Compliance documents: up to 24 months after account closure
- Real-time location data: deleted after the active trip ends or session expires
- Payment and tax records: up to 7 years where required
- Marketing assets: while the account is active
- Security and audit logs: as needed for security, legal, and fraud prevention
We may keep information longer if required by law, needed for a dispute, or needed to protect the platform.
12. Your Privacy Rights
Depending on where you live, you may have privacy rights over your personal information.
These may include the right to:
- Know what information we collect
- Access your information
- Correct inaccurate information
- Delete certain information
- Request a copy of your information
- Object to some uses of your information
- Limit some uses of your information
- Opt out of certain sharing or marketing
- Not be treated unfairly for using your privacy rights
To make a privacy request, contact [email protected]. We may need to verify your identity before completing your request.
United Kingdom and European privacy rights
If you are in the United Kingdom, European Union, or another area with similar privacy laws, you may have rights to access, correct, delete, restrict, object to processing, request data portability, or withdraw consent where processing is based on consent.
California privacy rights
If you are a California resident, you may have rights to know what personal information we collect, know how we use and share it, request deletion, request correction, opt out of certain sales or sharing, limit certain uses of sensitive personal information where applicable, and not be discriminated against for using your rights.
We do not sell personal information for money.
13. Children
The platform is not intended for children under 18.
We do not knowingly collect personal information from children under 18. If you believe a child gave us personal information, contact [email protected].
14. International Data Transfers
My Carnival Match LLC is based in the United States.
If you use the platform from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.
Privacy laws in those countries may be different from the laws where you live. Where required, we use reasonable steps to protect international data transfers.
15. Account Deletion
You may request account deletion by contacting [email protected].
Some records may be kept if needed for:
- Legal duties
- Tax records
- Fraud prevention
- Safety review
- Dispute handling
- Compliance records
- Platform security
16. Changes to This Policy
We may update this Policy when our platform, data practices, or legal duties change.
If we make major changes, we may notify users by email, dashboard notice, website notice, or another reasonable method.
Your continued use of the platform after an update means you accept the updated Policy.
17. Contact Us
For privacy questions, cookie questions, data requests, or account deletion requests, contact us.
This Policy is a template based on the platform's stated data practices. Have a licensed attorney review it before publishing.